|Check out our
|Frequently Asked Questions and Meadowbrook Policy
|All of our original buildings are pet friendly, but we do not allow pets in ANY of our expansion buildings (2603 Windsor Place, 2603 Compton
Square, 2603 Dover Square, 2703 University Drive and 1305 & 1317 Crestline Drive.) If you live in an original building and wish to acquire a pet,
first read through the Meadowbrook Pet Policy to make sure the pet can be approved by management. A pet deposit will need to be paid before
the pet moves in (to avoid fines and penalties), and we will pro-rate the pet fee to begin the day you bring the pet home. See our Pet Policy Page
for more information.
|I live at Meadowbrook and I'm thinking about getting a pet--what do I do?
Visiting pets are the same as permanent pets according to our pet policy. If you live in an original building, you will need to come talk to a
manager before bringing any pets into your apartment. No pets are allowed at any time in our expansion buildings (with the exception of fish in a
tank less than 20 gallons.)
|Can my friend come to visit with a pet?
We are able to take Visa and MasterCard payments by phone during our office hours, so give us a call. We do not charge an extra fee with credit
card payments. Late fees begin on the 6th of the month for any unpaid rent, so be sure to get your rent in by the 5th!
|I am away from Lawrence and I forgot to pay rent. What should I do?
Contact the office to report any noise disturbances while they are happening. We cannot take action unless one of our staff members or a
member of our security team witnesses the disturbance while it is in progress. If the disturbance is happening after hours, you will still call the
office phone number; a member of our answering service will dispatch Mil-Spec Security to the address in question to stop the noise. When the
noise report is verified, the office can then address the issue with the residents by verbal or written warning.
If you feel the problem is serious enough, you can call the Lawrence Police Department to dispatch an officer. The non-emergency dispatch line
|My neighbors are being very noisy. Who should I contact about this?
|We keep your security deposit during your residency to cover any damages or money owed after you move-out. To get your full deposit back, your
account with Meadowbrook must be paid in full and your apartment should be left in the same condition as when you arrived. You can download a
copy of our Move-out Suggestions, which detail many of the items we look for upon check out; but here is a partial list of things that residents tend
to forget to do before they move-out:
- All residents are required to have the carpet in the apartment professionally cleaned after they move-out. If this is not done, we will hire a
company to clean the carpet, and the charge will be deducted from your security deposit. Approximate rates are listed in our Move-out
Suggestions handout. Many residents choose to have us clean the carpets knowing that the service will be charged from the deposit, and
this is just fine. Residents who have their carpets cleaned need to give us a copy of the receipt at the same time keys are turned in,
otherwise we will assume that the cleaning has not been done.
- Replace the drippans on your stove. These do not come clean, and are meant to be somewhat disposable. Drippans can be purchased
at any local hardware store, as well as at larger stores like Target. We recommend taking the ones from your stove with you to make sure
you get the correct size. (There are several different styles of drippans--they are NOT universally sized.)
- If you have hung anything on your walls, you will need to fill the nail holes with putty and sand the areas so they are ready for painting.
- Make sure all of the light bulbs in your apartment are working. You will be charged for each bulb that needs replacing.
- The entire apartment needs to be thoroughly cleaned; all surfaces (including ceiling fan blades and window blinds) need to be wiped
clean of dust and residue, vinyl and tile flooring must be swept and mopped, all cabinetry cleaned inside and out, sinks/bathtubs and
shower doors must be clean and free of residue and all fixtures should be shiny.
You will not be held responsible for any damages that were documented at your check-in (done at the beginning of your lease). If you wish to see
a copy of your check-in, simply stop by the office and we will make you a copy.
|I'm preparing to move out and I want to help ensure I get my deposit back--what can I do?
Rent is always due on the first of each month, and we do not send out a monthly bill*--you must remember to make your payment each month.
We give you a grace period until the 5th of each month, but any rent that is unpaid by the 6th of the month will begin to accrue late fees ($25 the first
day, $5 each additional day.)
*Residents who pay their gas bill to Meadowbrook will receive a bill for their usage during the winter months. This bill will only list the gas usage amount due, and not
rent or any other optional fees.
|When is rent due? Will you send me a bill?
|Please call the office immediately for any emergency maintenance issues, like plumbing backups, water near electrical boxes, furnace/AC not
working, water leaks, etc. After our office closes, our phones are forwarded to an answering service that will be able to immediately notify our
on-call maintenance employee. For less-emergent maintenance issues, please feel free to use our online maintenance request form, or you can
call our office. Non-emergency maintenance requests are handled during our normal, weekday business hours.
|How can I let you know that I need something in my apartment repaired?
First, it is important to know that any changes in the lease must be agreed upon by everyone involved (including any guarantors to the lease.) If
everyone is on board, then come to the office and talk to your leasing agent about doing a Roommate Change. All residents involved (including
any new residents and any residents moving out) will need to read and sign the Request for Roommate Change form, which we can give you at
the office. Any new roommates will also need to fill out a rental application. We will then draw up new contract paperwork to be signed by the
remaining roommate(s), as well as any residents joining the lease.
There is a roommate change fee of $75 that must be paid when the Request for Roommate Change form is submitted; this fee is waived for any
roommate changes effective for a renewal lease term that are submitted 90 days prior to the end of the current rental agreement. Your leasing
agent can address any other details that will be applicable to your situation.
|How can I add or remove someone from my lease?
|If you would like to switch to a different apartment after your current lease is completed, you’ll just need to go through our regular leasing process,
which is outlined on our leasing page. Please make sure that your leasing consultant knows that you are a current resident so that he or she can
make sure to accommodate the easiest transition possible.
If you would like to switch to a different apartment in the middle of your lease, you’ll need to talk about the details with your leasing consultant. If
you wish to move to a larger apartment, and we have one available that fits your needs, you can start an apartment transfer. There is a $75 fee to
transfer mid-lease, and you will need to pay a new security deposit for the new apartment. (Your current security deposit will be returned to the
primary deposit holder after you have moved out and we have inspected the apartment for any damages or cleaning.) We do not allow transfers
from a larger apartment to a smaller apartment mid-lease unless the current contract is reassigned and there is a new resident who can take over
the remainder of the original lease.
|My needs have changed--how can I switch to a different apartment at Meadowbrook?
If you are the only person on the lease for your apartment, or if ALL roommates will be moving out of the apartment early, then you will need to put
your apartment up for reassignment. A reassignment is similar to a sublease, except that when a new resident is approved and takes
possession of the apartment, your lease is terminated and the deposit is refunded in the normal fashion. It is important to know that you are
responsible for your lease until such time as a new resident moves-in to the apartment; this means that the current residents are responsible for
rent and utility payments until this time. You can pick up the Request for Reassignment forms at the office, and your leasing consultant can walk
you through the process, answering any questions you may have.
If you wish to move out of your apartment early but you have roommates that wish to stay, then it is up to you and your roommates to find someone
else to take over your lease (unless your roommate(s) agree to assume your lease obligations themselves.) We do not perform
roommate-matching services, due to the liability it carries. We certainly don't want to be responsible for creating a bad roommate situation!
|What do I do if I need to move-out of my apartment before my lease is up?
Our team is here to answer any questions you have about our community and our policies, but we've put a few of our most
commonly asked questions here. If you have a question that is not addressed on this page, feel free to call your leasing
agent during our office hours, or just send us an email.
Mon-Fri: 8:00am - 7:00pm
Saturday: 10:00am - 5:00pm
Sunday: 12:00pm - 5:00pm